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  1. The War Room: Experiential Security Planning

    Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and...
  2. Fulfilling the Omnichannel Shopping Imperative

    The omnichannel approach has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and...
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    What Will Rise From Uber's Ashes?

    There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers,...
  4. Thread: Yes, and...

    by jss
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    Yes, and...

    The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching a theoretical limit, or asymptote, on what technology can do in the...
  5. Most Businesses Want Agility but Few Have It

    Although many organizations recognize that agility enables better responses to changing business conditions, few have taken the necessary steps to reach that goal, a new study from CA Technologies...
  6. WannaCry Hero Arrested on Kronos Malware Charges

    In a stunning twist, U.S. authorities have arrested a British cyber-researcher credited with stopping the spread of the WannaCry ransomware virus on charges he helped develop and deploy the Kronos...
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    It's a Whole New World With Alexa

    Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated...
  8. Excellent Customer Service Requires Emotional Intelligence

    Staff engagement is a key component in a telco's ability to positively impact customers, according to InMoment. The company recently conducted a survey of 11,000 North American customers of Internet,...
  9. Businesses Leverage Instagram Stories to New Heights

    Instagram's Stories feature, which launched one year ago, has achieved widespread engagement among businesses that want to raise their brand awareness and expand their e-commerce penetration, the...
  10. Comcast, Google Can Publish Users' Email Contents

    Comcast's Terms of Service for its Xfinity Internet service gives it, its agents, suppliers and affiliates the right to "reproduce, publish, distribute and display" the content worldwide. It also...
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    Spanning Front and Back Offices

    CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in...
  12. EPIC Claims Google Violates Consumer Privacy in FTC Complaint

    A new technology that Google uses to track billions of credit card transactions is unsafe, overly intrusive, and possibly in violation of federal law, according to a complaint EPIC filed Monday with...
  13. New Service Promises Help Winning Government Contracts

    Onvia on Tuesday launched a new service for companies selling to the public sector. The service provides access to detailed materials associated with a given solicitation, including all submitted...
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    Few Jobs Safe From Robotics, AI Advances

    The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a...
  15. InsideView Launches Expert Consulting Service for B2B Marketers

    InsideView has announced a consulting service to help B2B marketers implement account-based marketing. Expert Service, the first in the firm's planned series of InsideView Expert Services, delivers...
  16. Amazon's B2B Business Blows Past 1M Customer Mark

    Amazon Business, launched in April 2015, this week announced that it had reached the 1 million customer milestone. "This is rapid growth," said Ray Wang, principal analyst at Constellation Research....
  17. Russian Head of $4B Bitcoin Exchange Charged in Massive Money Laundering Scheme

    A grand jury in the Northern District of California indicted a Russian man for running a massive money laundering operation through the BTC-e bitcoin exchange, a group of federal officials announced...
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    How Amazon Is Transforming Retail

    Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition, and then successful in operating the business, it could transform the...
  19. Changing B2B Marketplace Calls for New Sales Skills

    There are three key moments when salespeople can maximize the value in a customer relationship instead of allowing it to leak out, according to Corporate Visions, which announced a new sales skills...
  20. Thread: Sage Buys Intacct

    by jss
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    Sage Buys Intacct

    Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on...
  21. Facebook to Launch Paywall in Response to Publisher Pushback

    Facebook last week confirmed its plan to launch a paywall for content providers, a move that could ease longstanding tensions with traditional publishers who objected to giving away their print...
  22. FTC to Take a Gander at Amazon's Discount Pricing Practices

    The FTC reportedly is looking into Amazon's discount pricing practices in response to a complaint filed by Consumer Watchdog over the company's pending $14 billion purchase of the Whole Foods grocery...
  23. New Cybersecurity Policy Will Impact Federal IT Market

    Federal agencies already under the gun to modernize their information technology capabilities have a new set of standards to meet as a result of an executive order President Donald Trump issued this...
  24. Zoho Launches All-in-One Business Suite for SMBs

    Zoho has launched Zoho One, an all-in-one business suite comprised of more than 35 integrated Web applications and an equal number of mobile apps. The suite offers single sign-on with centralized...
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    Elon Musk: Luddite?

    It's hard to believe that the founder of Tesla Motors and SpaceX could have such reactionary views about AI. Elon Musk last weekend had some very un-Musk-like things to say about AI when he addressed...
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